COMBINED VIRTUAL & IN-PERSON EMERGENCY DEPARTMENT PILOT PROJECT

Welcome to our pilot project

Watch our videos to learn about using your smartphone to communicate with your emergency department healthcare team.

WHY use SIGNAL?

State-of-the-art, end-to-end encryption to keep your messages and conversations private. Signal has no ads, no marketing, and no tracking.

DOWNLOAD SIGNAL FOR IPHONE

Watch the video or follow these simple steps:

  • Go to the Apple Store & search for “Signal Private Messenger”
  • Click “Get”
  • Click “Install”
  • Enter your Apple ID password to authorize the download
  • Go to the last page on your device’s home screen. Signal will be downloading.
  • Click on the newly-downloaded Signal App icon to open Signal
  • Press “Continue”
  • When Signal asks to access your contacts, press “Don’t Allow”
  • When Signal asks to send you notifications, press “Allow”
  • Enter your personal phone number
  • Signal will send you a code
  • Enter the code that you received
  • Create a unique PIN (and record it!)
  • Enter your first & last name
  • Installation complete – but you’re not quite done…
  • Click the pencil icon to start texting with Signal (top right hand corner)
  • Enter the number of the person you would like to contact – in this case, your healthcare team
  • Press “New Message To” / phone number that you have entered
  • In the text box, type “test message from [insert your name]”
  • Press the blue arrow located at the right hand side of the text box to send

Congratulations! You are now ready to communicate with your Healthcare Team using Signal.

download signal for android

Watch the video or follow these simple steps:

  • Go to the Play Store & search for “Signal Private Messenger”
  • Click “Install”
  • Click “Open”
  • Press “Continue”
  • When Signal asks to access your contacts, press “Continue”
  • Signal will again ask to access your contacts. Press “Deny” 
  • When Signal asks to send make and manage phone calls, press “Allow”
  • When Signal asks to access photos, media, and files on your device, press “Allow”
  • Enter your personal phone number
  • Signal will send you a code
  • Enter the code that you received
  • Create a unique PIN
  • Enter your first & last name
  • Installation complete – but you’re not quite done…
  • Signal will ask if you want to use Signal as the default SMS app. Say no by clicking the “X” on the right hand side of the blue text box (if you really love Signal, you can set it as your default SMS app later)
  • Click the pencil icon to start texting with Signal (on the right, near the bottom)
  • Enter the number of the person you would like to contact – in this case, your healthcare team
  • Press “New Message To” / phone number that you have entered
  • In the text box, type “test message from [insert your first & last name]”
  • Press the blue arrow located at the right hand side of the message box to send

Congratulations! You are now ready to communicate with your Healthcare Team using Signal.


HelpI am having problems installing Signal.

Additional troubleshooting is available at https://support.signal.org/hc/en-us/categories/360000674831-Troubleshooting

How do I contact my healthcare team?

Check the “Patient Setup Instructions” that you received upon checking in. Step 5 lists the contact number for your healthcare team.

Uh-oh. I accidentally made Signal my default messaging app and now all of my messages are going through Signal! How do I get it back to the way it was?

Well, you probably have an android phone, since Apple won’t let you change their default SMS app. So with your Android phone:

  • Open “Settings”
  • Tap “Apps & Notifications”
  • Tap “Advanced”
  • Tap “Default apps”
  • Tap “SMS app”
  • Tap the app you want to switch to

 TOGETHER WE CAN STOP THE SPREAD